Dr. Dipak Dahigaonkar
Director Grievances
Dr. Dipak J. Dahigaonkar, Director of Grievances at Ramdeobaba University, Nagpur, brings over thirty years of teaching and four years of industry experience. As Director of Grievances at RBU, his vision is to cultivate a university environment where every member feels respected, heard, and valued through the promotion of open communication, fairness, and efficient conflict resolution.
Dear Students,
Welcome to your online portal for Redressal of grievances. The Ramdeobaba University is committed to address the grievances of all its students on a regular basis. Students are strongly advised to voice out their grievances.
We believe that the growth and success of this institute is directly linked to the development of our students as valuable assets. The RBU has a holistic approach towards setting up service standards and continuously improvising students’ experience based on academic practice as well as students’ feedback across multiple channels.
We aim to ensure quick and effective handling of students grievance, as well as prompt corrective & preventive action, in order to avoid recurrence.
To voice out your grievances, contact office of the Director – Grievances. Please ensure to elaborate your grievance clearly in English language. False or frivolous complaints will have consequences, so please refrain from filing a false grievance. Click here to know more about structure of Grievance cell.
University Grants Commission (Redressal of Grievances of Students) Regulations, 2023.
Contact:
Dr. D.J. Dahigaonkar
Director Grievances
Email – grievances@rbunagpur.in, dahigaonkardj@rknec.edu ;
Phone (91)-(712)–2580011; 9607980531/2/3/4/5
Student Grievance Redressal Committee (SGRC)
The primary function of an SGRC is to provide a platform for students to voice their concerns and seek resolution for issues they face within the institution.
The committee aims to ensure that student grievances are addressed fairly and impartially, without any bias or discrimination.
The objectives of SGRC are:
- To provide an opportunity for the students to freely express their grievance, with utmost anonymity.
- To set up a mechanism for speedy and expeditious resolution of the grievance.
- To provide an appropriate counseling to the students in the process of resolving the grievance.
- To promote cordial relationship amongst the students.
Composition of SGRC
1 | Chairperson | Dr. Urmila Shrawankar, Professor, Computer Science and Engineering Department |
2 | Member | Dr. Vishal Shukla, Head of the Department -Mechanical Engineering |
3 | Member | Dr. Uday Mujumdar, Head of the Department -Electrical Engineering |
4 | Member | Prof. Aarti Karandikar, Assistant Professor- Computer Science & Engineering |
5 | Member | Prof. Rajesh Khobragade, Assistant Professor-Department of Electronics Engineering |
6 | Special Invitee | Ms. Viniya Bhise, Student Representative from VII Semester ECE |
7 | Member Secretary | Dr. D.J. Dahigaonkar, Director Grievances |
The SGRC investigates the grievances, gathers relevant information, and attempts to find a resolution that is satisfactory to all parties involved. An aggrieved student can submit the application seeking redressal of grievance to the Committee by email at grievances@rbunagpur.in. If a student is dissatisfied with the decisions of SGRC, he/she can submit an appeal within a specified timeframe to the higher authorities or to the Ombudsperson of the University, click here to know more about. .
With reference to the University Grants Commission (Redressal of Grievances of Students) Regulations, 2023, dated 11th April 2023, and as per the resolution passed in the first Governing Body meeting of Ramdeobaba University, Nagpur (RBU) held on 07/05/2024, the Students’ Grievance Redressal Committee (SGRC) of RBU is constituted. Also, the university has appointed Ombudsperson, details are given below-
Dr. Murlidhar G. Chandekar
Former Vice Chancellor
Sant Gadge Baba Amravati University,
Amravati, Maharashtra
murlidhar.chandekar@gmail.com
The Ombudsperson shall hear appeals from an aggrieved student, only after the student has availed all other remedies provided under these UGC regulations.
The RBU through its grievance cell monitors the student grievances logged on a regular basis. This cell, as part of its monitoring, performs the following activities:
- Analyse/conduct a root-cause analysis of the complaints logged. The analysis shall be carried out on the basis of the nature and type of complaint with a view to identify areas of complaints which are endemic in nature and require process review / procedural change.
- Pro-active monitoring shall be carried out for frequent areas of complaints to raise issues to the concerned units including for cases not resolved or inadequately resolved or incorrectly logged.
- Relevant student feedback shall be analysed and acted upon. Quality Assurance office of RBU shall be responsible to drive process improvement in co-ordination with other functionaries of the RBU.
RBU strives to provide encouragement, empowerment to students through quick resolution of complaints and problems.